Privacy Policy

This Privacy Policy explains how TURBOOM (“we”, “us” or “our”) collects, uses, shares and protects information when you visit turboom.com, contact us or purchase turbochargers and turbocharger parts.

1. Information We Collect

Depending on how you use the website, we may collect:

• Contact and account information, such as name, email address, telephone number and login details.
• Order and delivery information, including billing and shipping addresses, products, quantities and transaction records.
• Vehicle, engine, turbocharger part number, fitment and diagnostic information that you submit for product support.
• Messages, photographs and documents submitted through contact, return or warranty forms.
• Device, browser, cookie, analytics and website usage information.

Payment information is handled through the payment methods made available at checkout. Do not send complete card details through email or contact forms.

2. How We Use Information

• Process and fulfil orders, payments, delivery and customer service requests.
• Provide product identification, fitment and technical support.
• Manage returns, refunds, warranty reviews and fraud prevention.
• Maintain accounts, improve the website and understand website performance.
• Send service messages and, where permitted, marketing communications.
• Meet legal, tax, accounting and security obligations.

3. Cookies and Analytics

The website may use essential cookies for shopping-cart, checkout, account and security functions, as well as optional analytics or marketing technologies where enabled. You can manage cookies through your browser settings and, where available, the website’s consent controls. Disabling essential cookies may affect shopping-cart or checkout functions.

4. How Information May Be Shared

Information may be shared only as needed with service providers that support website hosting, WooCommerce operations, payment processing, fraud prevention, analytics, communications, delivery, customs, professional advice or legal compliance. We may also disclose information when required by law or to protect rights, safety and security.

5. International Processing

Because TURBOOM may serve customers in multiple countries, information may be processed or stored outside your country. Any such processing is subject to applicable data-protection requirements. Contact us if you have questions about how your information is handled.

6. Data Retention

We retain information for as long as needed for order fulfilment, support, accounting, dispute resolution, security and legal obligations. The period depends on the type of information, the purpose for which it was collected and applicable legal requirements. You may contact us with questions about retention of your information.

7. Your Choices and Rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. Some information may need to be retained where legally required or necessary to complete a transaction or resolve a dispute.

8. Security

We use reasonable administrative and technical measures intended to protect information. No online service can guarantee absolute security.

9. Children’s Privacy

The website is intended for customers purchasing automotive and industrial parts and is not directed to children. If you believe a child has provided personal information to us, please contact us.

10. Changes to This Policy

We may update this policy as the website, services or legal requirements change. The current version will be posted on this page.

11. Contact

Privacy questions and rights requests can be sent to:

TURBOOM
Nancun Town, Panyu, Guangzhou, China
Email: support@turboom.com