Customer Support & Policies

Shipping & Delivery

TURBOOM ships from Guangzhou, China, or our United States warehouse, depending on stock availability.

Order Processing

Order handling takes 1–3 business days before dispatch.

Delivery Times & Costs

Transit times are in addition to the 1–3 business days required for order handling. Available shipping options, supported destinations, charges and any free-shipping eligibility for your address are displayed at checkout.

Order Tracking

When tracking is available, the tracking number and carrier information will be sent using the contact details supplied with the order.

Customs & Import Taxes

The buyer is responsible for applicable import duties, import taxes and customs-clearance charges. TURBOOM handles the customs declaration and can provide supporting customs documents when needed. These buyer-paid import charges are separate from shipping charges.

Cancel Before Dispatch

You may cancel an order for any reason before it has shipped. We will process the refund immediately upon cancellation and return it to the original payment method. Actual receipt of funds depends on your bank or payment provider. Contact support@turboom.com with your order number to request cancellation.

Delayed or Lost Packages

If tracking has not updated or a parcel appears delayed, contact TURBOOM with your order number so the shipment can be investigated.

Returns

You may request a return within 30 days after receiving your order. Please submit a return request before sending any product back.

Non-Defective Returns

We accept returns for reasons other than product quality, including a change of mind, provided the product has not been installed or used. The buyer pays the return shipping costs for non-defective returns.

Wrong Items & Product Quality Issues

Products sent in error or confirmed to have a product quality issue are eligible for a return or exchange without the unused or uninstalled condition that applies to non-defective returns. TURBOOM covers the related return or exchange costs. Submit the details so we can confirm the issue and arrange the return or exchange.

How to Request a Return

1. Use our Request a Return form or email support@turboom.com with your order number, product SKU and reason for the return.
2. Provide the relevant photographs or video needed to confirm the product condition or reported issue. Our team will let you know if further information is needed.
3. Wait for approval and the return address and shipping instructions before sending the item.

Return Locations

Returns from the United States are sent to our United States warehouse. Returns from all other countries are sent to our Guangzhou, China warehouse. The exact address is provided after your return request is approved.

Refunds After Return

We complete refund processing within 48 hours after receiving the approved return. Refunds are issued to the original payment method; the time for funds to appear depends on the bank or payment provider. See our Refund Policy.

For product quality concerns during the six-month warranty period, see our Warranty Policy. These policies do not limit rights that cannot be excluded under applicable law.

Payment

Payment methods currently available for your country and order are displayed securely during checkout.

Payment Authorization

An order may remain pending until payment is successfully authorized. A declined or incomplete payment does not confirm an order.

Currency, Taxes & Charges

The checkout page shows the transaction currency and applicable charges available to the store. Your card issuer or payment provider may apply additional conversion or processing fees.

Payment Security

Payments are processed through the payment services enabled on the TURBOOM checkout. Never send full card details by email or through a general contact form.

Invoices

For invoice questions, contact us with your order number and the required billing information.

Refunds

Returned Products

Please obtain return approval before shipping the product. We complete refund processing within 48 hours after receiving the approved return.

Orders That Have Not Shipped

You may cancel an order for any reason before it has shipped. We process the refund immediately upon cancellation. Contact support@turboom.com with your order number to request cancellation.

Refund Method & Bank Processing

Refunds are returned to the original payment method. The 48-hour refund-processing period for returned items is the time TURBOOM takes to process the refund, not a guarantee that funds will appear in your account within 48 hours. Actual receipt of funds depends on your bank or payment provider.

Return Shipping Costs

The buyer pays return shipping for non-defective returns. TURBOOM covers the related costs for products sent in error, confirmed product quality issues and approved warranty remedies. See our Return Policy and Warranty Policy.

Missing Refunds

If you have received a refund confirmation but do not see the funds, check with your bank or payment provider. If you still need help, contact us with your order number.

Warranty

TURBOOM products have a six-month warranty, beginning on the date you receive the product.

How to Make a Claim

Contact support@turboom.com or use our Contact Support page during the warranty period. Include your order number, product SKU, a description of the issue and relevant photographs or video. We may request diagnostic or installation information where needed to confirm the issue.

Warranty Remedies & Costs

After confirming a covered product quality issue, TURBOOM will arrange repair, replacement or a refund, depending on the circumstances. TURBOOM pays the related costs for the approved warranty remedy, including any required return shipping.

Return Instructions

If a return is needed, wait for approval and shipping instructions before sending the product. Returns from the United States go to our United States warehouse; returns from other countries go to our Guangzhou, China warehouse. The exact address is provided after approval.

This six-month warranty does not limit rights that cannot be excluded under applicable law.

Frequently Asked Questions

How do I find the correct turbocharger?

Use the part number from the original turbocharger whenever possible. If you are unsure, send photographs of the identification plate together with the vehicle or engine information.

Can you confirm fitment before I order?

Yes. Contact TURBOOM with the part number, vehicle or engine details and any available photographs. Confirmation depends on the completeness and accuracy of the information supplied.

When will my order ship?

Order handling takes 1–3 business days. After dispatch, standard shipping takes an estimated 8–12 business days and express shipping takes 5–7 business days. Available options and charges are shown at checkout.

How do I request a return or warranty review?

Contact us before sending the product. Include your order number, product number, reason for the request and supporting photographs.

Should a turbocharger be professionally installed?

Turbocharger installation and diagnosis should be performed by a qualified technician. The oil supply, intake, exhaust and related engine systems should be checked before installation.

Can I cancel my order?

Yes. You may cancel for any reason before the order has shipped. Contact us with your order number. We process the refund immediately upon cancellation and return it to the original payment method; actual receipt of funds depends on your bank or payment provider.

What is the return period?

You may request a return within 30 days after receipt. Non-defective returns must be uninstalled and unused, and the buyer pays return shipping. TURBOOM covers the related costs for wrong items and confirmed product quality issues. Read the Return Policy.

How long is the warranty?

The warranty lasts six months from receipt. After confirming a covered quality issue, we arrange repair, replacement or a refund and pay the related costs. Read the Warranty Policy.