Customer Support & Policies

Shipping & Delivery

TURBOOM works with shipping partners to deliver turbochargers and replacement parts to customers in supported destinations. Available services, charges and estimated delivery times are shown during checkout or in your order confirmation.

Order Processing

Orders are reviewed for payment confirmation, product availability and delivery information before dispatch. If additional fitment or address information is needed, our team may contact you before shipment.

Delivery Times & Costs

Order Tracking

When tracking is available, the tracking number and carrier information will be sent using the contact details supplied with the order.

Customs & Import Duties

International shipments may be subject to import duties, taxes or customs processing. Any applicable charges and responsibilities depend on the destination and the information presented at checkout.

Delayed or Lost Packages

If tracking has not updated or a parcel appears delayed, contact TURBOOM with your order number so the shipment can be investigated.

Returns

If you need to request a return, contact TURBOOM before sending any product back. Our team will review the order and provide return instructions when the request is eligible.

Return Eligibility

• The product should be unused, uninstalled and returned with its original packaging and included components.
• Products showing installation marks, contamination, modification or damage may not be eligible.
• Special-order or clearly identified non-returnable items may be excluded where permitted.

Incorrect or Damaged Items

Contact us promptly with the order number, product label, packaging and clear photographs so we can investigate.

Before Shipping a Return

Do not send products without return authorization. The return address and shipping instructions will be provided after review.

Payment

Payment methods currently available for your country and order are displayed securely during checkout.

Payment Authorization

An order may remain pending until payment is successfully authorized. A declined or incomplete payment does not confirm an order.

Currency, Taxes & Charges

The checkout page shows the transaction currency and applicable charges available to the store. Your card issuer or payment provider may apply additional conversion or processing fees.

Payment Security

Payments are processed through the payment services enabled on the TURBOOM checkout. Never send full card details by email or through a general contact form.

Invoices

For invoice questions, contact us with your order number and the required billing information.

Refunds

Approved refunds are issued after the relevant cancellation, return or claim has been reviewed.

Refund Method

Where possible, refunds are returned to the original payment method. Processing time after issuance depends on the payment provider and financial institution.

Returned Products

A returned product may need to be received and inspected before a refund decision is completed. The product, accessories, labels and packaging should match the approved return instructions.

Shipping and Other Charges

Whether shipping, customs or other charges are refundable depends on the reason for the return and the terms confirmed for the order.

Missing Refunds

If you have received a refund confirmation but do not see the funds, first allow your payment provider’s processing period, then contact us with the order number.

Warranty

TURBOOM supports warranty review for eligible turbochargers and turbocharger parts where a verified manufacturing defect may be involved.

Information Required

• Order number and product or part number
• Vehicle, engine and application information
• Installation date and installer details
• Diagnostic report and clear photographs or video
• Oil feed, lubrication and related service information where relevant

Common Exclusions

Damage associated with incorrect fitment, improper installation, insufficient lubrication, contaminated oil, foreign-object damage, overspeed, modification, misuse or continued operation after a fault may not qualify.

Claim Review

Do not disassemble or return the product until instructed. TURBOOM may request further evidence or inspection before deciding the claim.

Frequently Asked Questions

How do I find the correct turbocharger?

Use the part number from the original turbocharger whenever possible. If you are unsure, send photographs of the identification plate together with the vehicle or engine information.

Can you confirm fitment before I order?

Yes. Contact TURBOOM with the part number, vehicle or engine details and any available photographs. Confirmation depends on the completeness and accuracy of the information supplied.

When will my order ship?

Processing and delivery information available for the order will be shown at checkout or provided in the order confirmation.

How do I request a return or warranty review?

Contact us before sending the product. Include your order number, product number, reason for the request and supporting photographs.

Should a turbocharger be professionally installed?

Turbocharger installation and diagnosis should be performed by a qualified technician. The oil supply, intake, exhaust and related engine systems should be checked before installation.